Each Yacht Router is equipped with Online Remote Support feature that gives our technical support ability to connect to your Yacht Router to check and resolve possible problems.
To establish Online Remote Support you have to send an e-mail to firstname.lastname@example.org with following details:
1. Contact details (Name, e-mail, phone number)
2. Yacht Router model (Micro, Mini, Standard, Pro)
3. Yacht Router serial number
4. Description of the problem
5. Suggested best time (minimum one) when our technicians can connect to your Yacht Router. Please note that our Support Team is available from Monday to Friday, 9-16 hrs (Central European Time).
Once we receive your request we will provide further instructions by e-mail or phone.
IMPORTANT: to establish Remote support Vessel Network 1 on your Yacht Router MUST be connected to the Internet.
To perform additional diagnostics our Support Team will sometimes need to connects remotely to your computer. To do that you will have to install Team Viewer software that you can download from www.teamviewer.com and provide ID and password to our Support Team.